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Coverage

Warranty service for the end consumer follows the terms below for all Rassan products:

• All Rassan products include 60 months warranty on body and plating.
• Cartridges: 36 months
• Shower heads, aerators, batteries, sensors, pumps, floaters and similar: 24 months
• Hoses: 12 months

Not covered

The following are provided as out-of-warranty service:

• Defects or damage from installation
• Improper use or maintenance
• Acidic or alkaline cleaning agents
• Impact / shock
• Harsh conditions such as high water pressure, freezing, humidity, well gas, etc.
• Missing items in the package

How to use warranty service

• The stated period starts from purchase by the end consumer; keep the invoice and warranty booklet.
• Rassan warrants products free of design and functional defects and will repair or replace within the warranty period.
• Repair or replacement is at Rassan’s discretion based on a qualified specialist or after-sales staff.
• Defective parts/products are replaced free of charge with the same type and quality.
• If the defective product is unavailable or discontinued, Rassan provides a similar product of similar value.