Installation
Request professional installation for your Rassan product.
Support
After-sales service
All Rassan products include 60 months body & plating warranty plus after-sales service.
Repairs & support
Technical support and repairs during and after warranty.
Warranty booklet
Download the full Rassan 1405 warranty booklet.
Warranty activation
Keep your purchase invoice and warranty booklet to use warranty services.
Coming soon
Partnership
Partner with Rassan on installation and after-sales.
Contact support
Rassan after-sales specialists are ready to help.
Details
Warranty terms 1405
Thank you for choosing Rassan. The official 1405 warranty terms follow.
Coverage
Warranty service for the end consumer follows the terms below for all Rassan products:
- All Rassan products include 60 months warranty on body and plating.
- Cartridges: 36 months
- Shower heads, aerators, batteries, sensors, pumps, floaters and similar: 24 months
- Hoses: 12 months
Not covered
The following are provided as out-of-warranty service:
- Defects or damage from installation
- Improper use or maintenance
- Acidic or alkaline cleaning agents
- Impact / shock
- Harsh conditions such as high water pressure, freezing, humidity, well gas, etc.
- Missing items in the package
How to use warranty service
- The stated period starts from purchase by the end consumer; keep the invoice and warranty booklet.
- Rassan warrants products free of design and functional defects and will repair or replace within the warranty period.
- Repair or replacement is at Rassan’s discretion based on a qualified specialist or after-sales staff.
- Defective parts/products are replaced free of charge with the same type and quality.
- If the defective product is unavailable or discontinued, Rassan provides a similar product of similar value.
Rassan after-sales service